Shipping is calculated by weight.
All domestic orders are shipped via express post with Australia post. You will receive a confirmation email containing your tracking number once your order has been lodged at the post office.
If your parcel does not arrive as scheduled, please check tracking on the Australia Post website and check with your local post office. Please contact us if your parcel does not arrive or track as expected and we will assist you in investigating with Australia post. The outcome of the investigation will determine the course of action. Moondani accepts no responsibility for orders lost or damage by Australia post through no fault of our own. We will pass on any reimbursements or compensations provided by the deliverer to you.
Conditions of sale
We currently have some restrictions placed on us due to insurance available in the countries we provide sale to. Wraps are available for sale worldwide excluding the USA (though we are working towards worldwide sales). Accessories including wrap scrap, bags and jewellery are available worldwide. Carriers are currently available to Australia only at this time.
Exchanges and refunds:
Please choose your purchase carefully and feel free to ask any questions you would like prior to purchase. We are only too happy to assist you in choosing the right carrier or wrap to suit your needs.
We aim to provide as much information as we can about the designs and colours. Due to the difference in how monitors will show colour, we cannot guarantee the colours will be exactly as they are on your monitor. We provide reviews and customer feedback in our Facebook community - the Moondani Yarn, so you can make an informed purchase.
On receipt of your order, please inspect your item carefully prior to washing. We accept no responsibility for damage incurred when washing your item.
We make every effort to ensure all of our products are cut and sewn to the highest standard. Please expect that there may be some minor cosmetic effects of bobbin changes and double stitching over wear areas to improve the integrity of the product, which we strive to do as neatly as possible. These are not flaws and will not effect the safety of your carrier or wrap.
In the unlikely event that there is a concern about one of our products, please contact us immediately and we will strive to come to a resolution as soon as possible. We will only accept returns for change of mind if the if the product is in original condition, unused and in the original packaging. We will not, under any circumstances, accept a return of a product that has been altered in any way. We reserve the right to charge a re-stocking fee of 15%. Please contact us via email if you wish to return your item. You have 14 days from receipt of purchase to return your item. Our refunds are processed through the method you used to pay and can take up to 10 days for credit card transaction.
Please note that due to the nature of our stock, some designs are limited edition, limited run. So an exchange for the exact item may not always be possible. In this event you will be offered an alternative product of equal or higher value at our discretion.
We reserve the right to refuse sale or cancel any existing order that is flagged by our security controls. This includes but is not limited to: credit card fraud issues and past history, unauthorised on selling, payment failing to clear within 10 days (refers to PayPal echeque).
If you have won an invoice in a draw to purchase, please pay your invoice within the specified time as failure to do so will result in the items being reallocated to another customer on the wait list.
All Moondani products are original, unless otherwise stated, the designs, artwork and intellectual property of the products is copyright of Moondani Australia © 2016. We also use artwork under licence and as such is enforceable by copyright law. These products include but are not limited to May Gibb's Gumnut Babies © The Northcott Society and Cerebral Palsy Alliance 2016.
All images on this website remain the property of Moondani. Please seek written permission if you wish to use one of our photographs and do not remove any watermarks in place.